One of the big challenges of a software company is ensuring customers properly implement and get the most out of the application. Solid planning by a disciplined team that provides remarkable support will be the difference between success and failure of both the customer and business.
A customer success manager is a liaison between Kadince and the customer. The main priority of a customer success manager is to ensure the customer is getting the most value out of our software. This position is meant to be very proactive, helping get ahead of customer issues before they grow.
Ensure the success of all customers in a defined territory
Resolve customer problems and complaints in a timely manner
Identify and refer upsell opportunities to the sales team
Stay up-to-date with the functionality of Kadince
Perform multiple customer calls and trainings each day
Organize regular customer meetings to discuss their needs, and design custom action plans to meet their business objectives
Suggest ways to improve the customer experience
Possess a high level of compassion, empathy, honesty, and loyalty towards yourself and others
Have high expectations for yourself and others
Open to being coached and provided with feedback on a regular basis
Able to learn quickly, especially in the realm of technology
Communicate (teach) complex topics clearly with minimal errors via phone and email
Have the ability to solve problems effectively and autonomously
Willing to work according to and help improve company playbooks (process documents)
If you meet these requirements, we will teach you everything else you need to know. If you don’t meet these requirements, we’d appreciate it if you’d tell others about this opportunity. Thank you!
We've received your application. We'll review your application and contact you as needed. If you have any questions please contact firstname.lastname@example.org.
We build and support world-class, web-based software for financial institutions. But more importantly, we build people.
Building a team of people who care is the most important thing a business can do. With caring people, processes can be developed and implemented, continuous training and improvement can occur, regular accountability can be established, and remarkable products can be built. This allows us to have a smaller, tight-knit team, higher margins, and money to invest in competitive wages and benefits. These results help make our team members’ lives more comfortable.
Our team members spend their days developing, living by, and refining well-thought-out processes. Additionally, we expect team members to be intentional with their time. Team members plan their day ahead of time with tasks that bring the most value.
Being part of the Kadince team isn't for everyone. We are committed to finding team members who desire the opportunity to grow and to learn the true meaning of discipline.