Suggestions


How does Kadince help manage suggestions?

The process of collecting, reviewing, responding, and reporting on customer suggestions can be a heavy burden. Let Kadince software do the heavy-lifting. Collect suggestions with forms. Auto-assign review tasks with workflows. Stay informed through email notifications. Track activities with dashboards. Build and share reports with others. And have the confidence and willingness to listen when customers have suggestions. Most importantly—sit back, relax, and enjoy reading customers’ suggestions…with Kadince.

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Reporting Features

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Report Builder

Report builder helps turn raw data into useful reports. Use filters to sift through data to find a specific service hour or group of hours. Arrange columns to show the most important bits of data. Show relationships and summaries of related hours with grouping. Analyze data by displaying the sum, average, count, maximum, minimum, or distinct instances of field details. Save your reports and refresh them as new data is collected with Kadince.


Sharing Reports

Sharing reports is the end-game of everything that happens in Kadince. Download CSV files of reports to save or share with others. Print reports on paper or save as a PDF. Share complex reports with others to prevent double-work in building reports. Build bar charts, pie charts, big-number graphics, or a simple table to display on your dashboard. Share specific widgets on your website or intranet without having a deep knowledge of programing. Confidently share exam-ready reports with management or regulators.

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Standard Features

Intranet Accessible Forms

Collect suggestions internally with your intranet. Give employees a central place to log suggestions. Customize intranet accessible forms to control data-collection fields, instructions, disclaimers, and branding.

Custom Tasks

Create and assign custom tasks. Custom tasks can be anything. Create a task, give it a due date, and assign it to someone. Add in notes, descriptions, and attachments for a more detailed task. Associate a custom task with a suggestion.

Website Accessible Forms

Allow customers to share their ideas and suggestions. Add a link on your website to a suggestion form. Customize website accessible forms to control data-collection fields, instructions, disclaimers, and branding.

Notifications

Notifications help everyone stay on task. In-app and email notifications keep you in the loop. Notifications will remind others of incomplete tasks. Reminders will continue daily until no tasks remain. Notifications make it so nobody has to be the “nag.”

Automated Workflows

Route suggestions based on any number of conditions. Auto-assign tasks to the proper people. Automated workflows save time and money by automating routine tasks.

Comment Thread

Say goodbye to long email chains and lost conversations. Keep the conversation focused. Questions, comments, and ideas are all kept within the comments thread. Privately or publicly message colleagues, attach files, or add a comment to the record.

Approval Process

Draft and send proposed responses through an approval process. When appropriate, send suggestion responses through an approval process. Make sure the proper people see suggestions and their responses.

Activity Log

Prevent finger-pointing and preserve a history of changes with the activity log. The date, time, username and changes made are all recorded in the activity log. The activity log creates an audit trail of attachments as well.

What people are saying about Kadince…

Hi I’m Amber with Pioneer Federal Credit Union and I want to tell you why we love Kadince it has cut our processing times down drastically what took us three hours before to log employee volunteer hours is now cut down to just 30 minutes we also love using it to track our community sponsorships and donations and of course funnel marketing requests through it as well it’s made our processes so much more efficient now we’re spending less time on manual processes in the office and more time in our communities doing manual labor thanks guys! Pioneer Federal Credit Union

Pioneer Federal Credit Union

Amber / Graphic Designer
We love Kadince. They’ve turned a very manual process into something so easy. We love the reporting features and they’re so responsive. NebraskaLand National Bank

NebraskaLand National Bank

Danielle / Vice President Marketing Director
It’s very rare when a business partner can offer you a program that brings value and is an amazingly turnkey solution. I’m David Kreiman, Executive Vice President and Director of Marketing at Glenview State Bank and I love Kadince. Glenview State Bank

Glenview State Bank

David / EVP, Director of Marketing
Here at VCNB, we love Kadince. It has saved us time, saved us money and made us more efficient. So now we time for the really important things, like cheering on our Buckeyes. Go Bucks! Vinton County National Bank

Vinton County National Bank

Audra / EVP, Marketing
We love Kadince here at Citizens Union Bank. We’re actually one of their very first customers and they even have our check hanging on their wall. They keep our compliance department happy, our auditors and our examiners happy and that makes us very happy. Thanks Kadince! Citizens Union Bank

Citizens Union Bank

Jessica / AVP, Marketing
Hi, I’m Dawn Follendorf and I’m the CRA officer here at River Valley Bank. We have been using Kadince for a couple of years now and what I like about the program is that with having 15 branches and about 270 employees. I get to see all of our donation and service activity housed in one central location. And that gives me a really good picture as to what is going on in our community reinvestment activities throughout all of the areas we serve. One of the things that I like even more about is how easy it is for our employees to enter their service hours. Whenever I sit down and show someone how to do that, they always say “Wow! That was so easy.” And so this just tells me that we’re getting really good return on our investment with Kadince cause we’re capturing as many activities as possible. So that’s just a little bit of my experience in working with the program. I’m so happy to be able to share that with you. River Valley Bank

River Valley Bank

Dawn / CRA Officer

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