Suggestions


How does Kadince help manage suggestions?

The process of collecting, reviewing, responding, and reporting on customer suggestions can be a heavy burden. Let Kadince software do the heavy-lifting. Collect suggestions with forms. Auto-assign review tasks with workflows. Stay informed through email notifications. Track activities with dashboards. Build and share reports with others. And have the confidence and willingness to listen when customers have suggestions. Most importantly—sit back, relax, and enjoy reading customers’ suggestions…with Kadince.

Feedback suggestions d93601408b0ac0d11ff83d80a1287969c57bc848e31679663e86214fd3f31e21

Reporting Features

Reports builder f5b2e8509dd7e5f1939e4cb8f5148d4bcb3a775ce5d2d08265336314e93b3fa9

Report Builder

Report builder helps turn raw data into useful reports. Use filters to sift through data to find a specific service hour or group of hours. Arrange columns to show the most important bits of data. Show relationships and summaries of related hours with grouping. Analyze data by displaying the sum, average, count, maximum, minimum, or distinct instances of field details. Save your reports and refresh them as new data is collected with Kadince.


Sharing Reports

Sharing reports is the end-game of everything that happens in Kadince. Download CSV files of reports to save or share with others. Print reports on paper or save as a PDF. Share complex reports with others to prevent double-work in building reports. Build bar charts, pie charts, big-number graphics, or a simple table to display on your dashboard. Share specific widgets on your website or intranet without having a deep knowledge of programming. Confidently share exam-ready reports with management or regulators.

Reports widget loans 3ad00a25977dc481fc037a9f001bedbbb9b294f2ede77e5585929235a7777d07

Standard Features

Intranet Accessible Forms

Collect suggestions internally with your intranet. Give employees a central place to log suggestions. Customize intranet accessible forms to control data-collection fields, instructions, disclaimers, and branding.

Custom Tasks

Create and assign custom tasks. Custom tasks can be anything. Create a task, give it a due date, and assign it to someone. Add in notes, descriptions, and attachments for a more detailed task. Associate a custom task with a suggestion.

Website Accessible Forms

Allow customers to share their ideas and suggestions. Add a link on your website to a suggestion form. Customize website accessible forms to control data-collection fields, instructions, disclaimers, and branding.

Notifications

Notifications help everyone stay on task. In-app and email notifications keep you in the loop. Notifications will remind others of incomplete tasks. Reminders will continue daily until no tasks remain. Notifications make it so nobody has to be the “nag.”

Automated Workflows

Route suggestions based on any number of conditions. Auto-assign tasks to the proper people. Automated workflows save time and money by automating routine tasks.

Comment Thread

Say goodbye to long email chains and lost conversations. Keep the conversation focused. Questions, comments, and ideas are all kept within the comments thread. Privately or publicly message colleagues, attach files, or add a comment to the record.

Approval Process

When appropriate, draft and send proposed responses through an approval process. Make sure the proper people see suggestions. Give approvers an opportunity to approve or help craft a responses.

Activity Log

Prevent finger-pointing and preserve a history of changes with the activity log. The date, time, username and changes made are all recorded in the activity log. The activity log creates an audit trail of attachments as well.

What people are saying about Kadince…

Hi, I’m Kellie Swalles. I’m with CNB Bank in Pennsylvania. We started Kadince earlier this year with the Ad Management tool. I had a little concern going to a formal process since I had the convenience of getting something approved right away. But I love that it’s a linear process. All the comments are there. Everything’s out of my inbox and in Kadince. And I’ve actually had a lot employees come up to me and tell me they love Kadince. They love hitting that little button, that green button and sometimes the red button. We really like it and we actually had an audit just a couple months ago and it was the first time that we had Kadince for our audit and the Auditor loves it. I was able to plug him in and he just thought it was fabulous that he could go through and see everything and he actually said, “I really need to get all my banks on this.” So thank you for that, Thanks Kadince and we really appreciate it. CNB Bank

CNB Bank

Kellie / Marketing Specialist
Hello… I’m Ellie Reineck with River Valley Bank in Wausau, Wisconsin. And just to prove how much I love Kadince I actually have it up here in the background of this video. We were early adopters of this software package, we use all three modules. Community, Ad Management and the Marketing Request Module. We have our marketing firm also using it. It’s the way that we process all of our project management, it’s the way our company manages our volunteer hours. Were hoping to use the widgets through our website very soon to show the world how committed we are to community reinvestment. I’ve had two audits since using this, and I’ve been using it for two years, with flying colors. Absolutely no problems. I think regulators love to see that you have a process like what is built into Kadince. I can’t say enough good things about it. We’ll continue to use it. They can continue to make it better. And they’re great listeners. Plus I love the koala bear. Thanks! Incredible Bank

Incredible Bank

(Formerly River Valley Bank)

Ellie / Marketing and Public Relations Director
It’s very rare when a business partner can offer you a program that brings value and is an amazingly turnkey solution. I’m David Kreiman, Executive Vice President and Director of Marketing at Glenview State Bank and I love Kadince. Glenview State Bank

Glenview State Bank

David / EVP, Director of Marketing
Hi, I’m Adam Steinback Senior Vice President at Albany bank in Chicago. I love Kadince and it has no peers, it has no competition. I searched far and wide to find a product like this. At the end of my search I very happily found this product. The team is great. The people are great. The product is awesome. It does what no other product does. It organizes all of our stuff beautifully and the people are passionate. I’m passionate about it. They care and they really listen to customers. Thank you. Albany Bank & Trust

Albany Bank & Trust

Adam / SVP Commercial Services
Hi, I’m Matt Stallings from CenterState Bank. And I love Kadince because it’s an awesome platform. It helps me do day to day tasks. And it keeps track of our marketing projects CenterState Bank

CenterState Bank

Matt / Marketing Specialist
We use Kadince for Sponsorships, Donations, Volunteering and it has just made work a lot easier for the marketing department at Members First Credit Union. Members First Credit Union

Members First Credit Union

Rachel / Marketing Assistant

Get the ball rolling with a live demo.