Kadince Sub-processors
Kadince uses the third-party entities listed below (each a "Sub-processor") to process Customer Data, including Customer Personal Data, on behalf of Kadince customers in accordance with agreements between Kadince and the Sub-processor to uphold Kadince's commitments in Kadince's Data Processing Addendum (if applicable).
Defined terms, such as "Customer Data," "Personal Data," "Customer Personal Data," "Sub-processor," and "Cloud Products," have the same meaning as in Kadince's Data Processing Addendum or Kadince's Customer Agreement.
Kadince carries out periodic compliance reviews of its Sub-processors, and where the engagement of a Sub-processor requires the cross-border transfer of Personal Data, Kadince conducts Transfer Impact Assessments in accordance with Applicable Data Protection Law for these data transfers. Kadince imposes obligations on its Sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of Personal Data is protected to the standards required by Applicable Data Protection Law and the same standard provided by Kadince's Data Processing Addendum.
The list below contains Sub-processors for each of Kadince's generally available Cloud Products and related Support or Advisory Services. For each Sub-processor below, processing of Customer Data will be for the duration of use of the applicable service(s) by the customer, and for the retention periods as set out in the customer's agreement with Kadince and any product documentation.
| Sub-processor | Purpose | Data Processed | Location of Customer Data |
|---|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting for application, databases, object storage, AI model hosting | All Customer Data hosted on the platform | United States |
| Anthropic Claude Desktop | Kadince workspace AI assistant | Internal corporate data and customer data via MCP connections | Worldwide |
| Intercom | In-app support chatbot and customer support ticketing | Support conversation content, user name/email; Does not access in-app Customer Data | United States |
| Salesforce | Customer relationship management | Account and contact information for customer organizations | United States |
| Google Workspace | Email and document collaboration | Correspondence and files exchanged with customers | United States |

